Xiaohongshu Comment Manager
Reply faster and protect your reputation
Xiaohongshu Comment Manager
Reply faster and protect your reputation
Showcase
Description
A full-scenario comment management tool for brands, Xiaohongshu shop operators, and creators. This Skill is more than simply "helping you reply to comments." It is a complete comment operations system with the following core capabilities: 💬 Categorized reply script library: Generates 5+ differentiated replies for each comment type (positive feedback/agreement, product inquiries, skeptical or argumentative comments, mild complaints, and promotional spam). Every reply matches the brand voice while remaining professional, appropriate, and personable. Switch between friendly and enthusiastic, professional and objective, humorous and disarming, and other styles. 🚨 Crisis PR templates: Provides complete response workflows for negative comments and potential public-opinion issues—step one: offer a sincere apology (without deflecting or arguing); step two: explain the situation (state the facts objectively); step three: offer a solution (return/exchange, compensation, or follow-up); step four: guide the user to direct messages (moving a public dispute into private communication). Each template is reviewed for public-opinion safety to help avoid a second misstep where further explanations make the situation worse. 📌 Pinned comment plans: Generates three types of pinned comments for different goals—information supplements (product specifications, usage instructions, or purchase links), engagement prompts (polls, questions, or requests for submissions to spark discussion), and conversion prompts (limited-time offers, exclusive benefits, or direct-message redemption). These help turn the comment section from a "passive reply area" into an "active conversion area." 📊 Operations strategy recommendations: Provides an overall comment management strategy, including reply priority (negative comments > inquiries > positive feedback), suggested response times (within 2 hours for negative comments, 4 hours for inquiries, and 24 hours for positive feedback), a sensitive-word alert list, and recommendations for identifying and handling fake engagement. Whether you run a brand shop receiving hundreds of comments a day, manage a personal brand that needs reputation support, or are a small or midsize creator looking to increase comment engagement, this Skill can help you build a professional, efficient comment management system—turning the comment section into an asset for your brand reputation rather than a liability.
Best for
For brands, shop operators, and creators who want to improve comment quality and protect their account reputation.
How to use this Skill
Provide your input
Provide the comment content, account or brand tone, and the situation and goal you want to address.
Run the Skill
Based on the comment context and communication goal, generate suitable public replies and comment management recommendations.
Review your result
Get categorized reply scripts, negative-feedback responses, pinned comment options, and management recommendations for easy organization and use.
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Information
- Version
- v3
- Last updated
- Runtime credits
- Usage-based
- Models
- Auto
- Use cases
- Marketing & growthE-commerce & salesBusiness & strategy
- What you get
- DocumentBriefPlan
